Terms & Conditions

Terms & Conditions


Website Terms of Use

This page (and the documents it refers to) tells you the terms of use on which you may use or browse our websites www.propelvic.com or  www.physiopilatesacademy.co.uk and www.supportedmums.com (our sites), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.


A link to another site or service is not an endorsement of that site or service. PhysioPilates Ltd shall have no liability arising from the use by any party of the information on this web site. PhysioPilates Ltd does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. PhysioPilates Ltd. exclude all liability for contamination or damage caused by any virus or electronic transmission.


Cancellation/Refund Policy – Physiotherapy Clinic Appointments

We are committed to helping you to improve your health and as part of this will try to keep you accountable to your goals and work closely to find the best appointment times to suit you. Please try to keep re-scheduling to a minimum and give us the most notice possible


If you give less than 48hrs notice and we manage to fill the appointment there will be no charge.  However, if we are unable to fill the appointment you will be invoiced for the full appointment fee as if you had attended. This includes cancellations due to a change in your work commitments, unexpected sickness or childcare issues. We do not accept cancellations over the weekend (Saturdays and Sundays), so if you need to cancel an appointment on a Monday, please contact us by 6pm on the Friday before.


Cancellation/Refund Policy – PhysioPilates Exercise Sessions
  • In person classes: once term has started you may cancel an individual class and be eligible for a credit for the cancelled class.  Cancellations must be made 90 minutes before the start of the class  to be eligible for a credit.  Cancellations made after this window will not receive a credit.  You may use this credit to take up a vacancy in any other class run by PhysioPilates Ltd (subject to availability), including online classes.   We do not guarantee that there will be a vacancy in another class for you to use a credit. 
  • online (virtual) classes: once term has started, you may cancel an individual class and be eligible for a credit for the cancelled class. Cancellations must be made prior to the start of the class to receive a credit to use at another online class. credits for classes booked with a membership payment plan are valid for one year, credits for classes purchased individually (“pay as you go”) expire after 3 months.

Privacy & Security Policy

PhysioPilates Ltd.   will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.  Please see our full privacy policy for more information



Commitment to Data Security

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from us allow you to opt out of further mailings.




Any information or guidance we provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider.

You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provide and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.


If you have any specific questions or concerns about any medical matter, you should consult your doctor or healthcare provider as soon as possible


If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider. Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information or guidance we provide you with.

Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law. 



Company Information

PhysioPilates Ltd    Company number: 7840327

Registered Address: Suite D, South Cambridge Business Park, Babraham Road, Sawston CB22 5JH

Tel: 01223 841968

Updated April 2024 

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